Anonymous
I got an offer from CTS. Based on the offer, I resigned from TCS. But for 1 month, I have been facing challenges for BGC, and the onboarding pass has not been generated. The recruiter is telling me that my first employer before TCS, which was a start-up, Infrastep in Kolkata, does not operate from a physical address, so the background team is unable to verify. Now my question is, if a company is not operating from a physical address, as an ex-employee, how can I be responsible for that physical address? Though I have every document of my tenure. Yes, I have the offer letter and release letter, Experience letter with seal and signature also soft copy over mail that I received from their domain mail. I served there during the COVID period and never went to the office because everyone used to do WFH. I resigned from that company too in Covid.

I understood that they had an operating address that was not operational at that time due to COVID-19. Even if for seal and signature, company management called me at their residential address. This was two years back situation. With that company's experience, I have joined TCS. Now in CTS, the recruiter says there are three steps for BGC. 1. UAN verification- not applicable to me (Form-16 available) 2. Company's reply for verifying my tenure - done as the old company has replied. 3. Physical address verification is pending because the old company is not operating from its rented office. They are following WFH as they used to do in Covid time. Now, as an ex-employee, for a physical address, how can my candidature be impacted in CTS? I am worried as I took an early release from TCS based on a CTS offer and one month jobless due to this BGC. What should I do in this situation from my side?

From India, Kolkata
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Background verification agencies are making the candidates unable to live and pursue a career of their wish. If a candidate is fit for a position and the documents are available to prove the experience, why should employers go for background verification? Work from Home is available throughout India and abroad. There are companies that have permanently shut down their physical offices, finding that the business would be run with lower costs and higher profits. This means it is a reality, and employees should not be victimized for not having a physical office. The verification team should act genuinely and not as detectives investigating a criminal case.

Now, coming to the present issue, I would like to say that every employer has their selection protocol, which is flexible, and the rules set for one person need not be made applicable to another employee. When an employer is lenient in background verification regarding a candidate who is employable or whose presence in the office is necessary, they may be very strict regarding others whose availability in the market is highly elastic.

From the employee side, we should also consider that every decision involves an element of risk, and one should never get disappointed by a decision taken. It may go wrong, as it happened in your case. Unfortunately, you cannot question the decision of the employer but can only try to defend the issues that led to the verification failure.

From India, Kannur
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Hi,

This is purely an act of foolishness on the part of the verifying agency. When the past employer's (TCS - which is reputed as well) details are verified, why are they digging into the first employer details, which is a startup as you claim? It is the employer (CTS) who needs to intervene and close the process based on the available information.

You may explain the facts to CTS HR and also provide the contact numbers of the initial employer and request them to resolve. Make them understand that you have been unemployed without a salary for a month.

From India, Madras
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It seems like a frustrating situation, especially considering you resigned from TCS based on the CTS offer. It's understandable that you're concerned about the impact on your candidature at CTS due to the physical address verification cookie clicker issue with your previous employer, especially since you have all the necessary documents to prove your tenure there. Have you tried discussing this situation with the recruiter at CTS to see if there are any alternative solutions or steps you can take to expedite the process?

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