Hi,
My name is Sarwar, and I am working as a Team Lead (TL) in an IT company in the Service Desk helpline department. Can anyone please help me in sending KRA and KPI, and also provide guidance on the responsibilities I need to fulfill in my role as a Team Lead? You can send the information through email in formats such as PDF, Excel Sheet, Word, or PPT, which will assist me in performing better in my position.
Best Regards,
Sarwar
From India, Mumbai
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My name is Sarwar, and I am working as a Team Lead (TL) in an IT company in the Service Desk helpline department. Can anyone please help me in sending KRA and KPI, and also provide guidance on the responsibilities I need to fulfill in my role as a Team Lead? You can send the information through email in formats such as PDF, Excel Sheet, Word, or PPT, which will assist me in performing better in my position.
Best Regards,
Sarwar
From India, Mumbai
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Dear Sarwar,
On one side, I appreciate your initiative to understand the responsibilities of your job, and on the other, your post has surprised me. Designing KPIs or KRAs for you is the job of your Manager or General Manager, etc. Have you approached your superiors? What is their take on this?
While designing KPIs and KRAs, one needs to study the systems and processes of each department and design customized KPIs. What is applicable to a similar post in another company may not be applicable to your post.
Your second question is "What responsibilities do I need to take on in a Team Lead role?" Well, when you were appointed, HR must have provided the Job Description for this position. If you were internally promoted, even then HR might have given you a letter outlining your new job responsibilities. Therefore, why not approach HR for this purpose?
The least you could have done is to download the required material from the internet and show the draft to your managers. Why did you not consider doing that?
General comments for other HR professionals: The forums of this kind are there to help HR professionals provide advice. To give advice, they are expected to do some basic work. When members raise very basic queries, it brings out the unsaid part of their posts - the disconnect between HR and their staff and the disconnect between superiors and juniors. I hope the learned HR professionals on this forum try to avoid situations like this in their respective organizations.
Thanks,
Dinesh Divekar
From India, Bangalore
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8223On one side, I appreciate your initiative to understand the responsibilities of your job, and on the other, your post has surprised me. Designing KPIs or KRAs for you is the job of your Manager or General Manager, etc. Have you approached your superiors? What is their take on this?
While designing KPIs and KRAs, one needs to study the systems and processes of each department and design customized KPIs. What is applicable to a similar post in another company may not be applicable to your post.
Your second question is "What responsibilities do I need to take on in a Team Lead role?" Well, when you were appointed, HR must have provided the Job Description for this position. If you were internally promoted, even then HR might have given you a letter outlining your new job responsibilities. Therefore, why not approach HR for this purpose?
The least you could have done is to download the required material from the internet and show the draft to your managers. Why did you not consider doing that?
General comments for other HR professionals: The forums of this kind are there to help HR professionals provide advice. To give advice, they are expected to do some basic work. When members raise very basic queries, it brings out the unsaid part of their posts - the disconnect between HR and their staff and the disconnect between superiors and juniors. I hope the learned HR professionals on this forum try to avoid situations like this in their respective organizations.
Thanks,
Dinesh Divekar
From India, Bangalore
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Dear Dinesh,
I appreciate your time and efforts in giving attention to my query. I have been informed by our HR and have reviewed the documents provided by our organization.
I am aware of my responsibilities and role to the best of my ability. However, I am seeking additional information to further enhance my skills and knowledge, allowing me to excel and improve beyond my current level.
If there is any additional information you can share with me, it would greatly assist me in becoming better than the best in the future.
Best Regards,
Sarwar Shaikh
From India, Mumbai
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I appreciate your time and efforts in giving attention to my query. I have been informed by our HR and have reviewed the documents provided by our organization.
I am aware of my responsibilities and role to the best of my ability. However, I am seeking additional information to further enhance my skills and knowledge, allowing me to excel and improve beyond my current level.
If there is any additional information you can share with me, it would greatly assist me in becoming better than the best in the future.
Best Regards,
Sarwar Shaikh
From India, Mumbai
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KRA KPI-.xls
KRA & KPI.doc
KRA & KPI.pdf