Hello friends,
While doing job search, many times I come across the requirement of having 6 months of experience in an international call center, which is considered an advantage to get into an HR job. My confusion lies in why most employers seek this specific experience. I mean, is there any particular reason for it? If a person has experience in the sales field and then wishes to transition into the HR field, how does this experience factor in?
Looking forward to your replies.
Thanks.
From India, Pune
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1While doing job search, many times I come across the requirement of having 6 months of experience in an international call center, which is considered an advantage to get into an HR job. My confusion lies in why most employers seek this specific experience. I mean, is there any particular reason for it? If a person has experience in the sales field and then wishes to transition into the HR field, how does this experience factor in?
Looking forward to your replies.
Thanks.
From India, Pune
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Dear Phardeep,
I don't completely agree that every company prefers HR with experience in an international call center. It may be the recruitment firms, for Consultant job.
Recruitment firms are in a rat race here. To give a better picture, when companies hire search firms, they hire more than 2 or 3 search firms. When a position comes up, they give it to these firms and all of them send profiles/candidates to be interviewed for. The search firm that sent the right candidate will get the hire price (maybe at 8.33% or 12%) of the candidate's CTC. So if you see here, if these search firms have to survive, they need aggressive people with good communication skills.
Now in an international call center, aggressiveness and language are essential for survival. You have targets set there, so the candidate is used to such pressure and also knows to maintain good standards while communicating.
I worked in a BPO initially (but in a recruitment process) for Fortune 100 companies and represented major global giants. You know - it was mostly confidential searches like VP - Technical / Practice Director, etc. So you get to talk to senior people in the industry. After major goof-ups, we get to learn the proper etiquette and their culture.
And in such places, you don't talk only to people in the US but also in the UK, Australia, and I must say talking to Canadians is the best experience one can have!
The focus is not on one industry - it's vast - Pharma, IT, Gaming, Banking, Oil & Gas... and I must say the training one receives from good companies is really good and proves to be useful.
So you see, for a recruitment firm, they look at meeting the immediate requirement, and what they mean by international call center experience is aggressiveness, ability to work under pressure, and excellent communication skills.
I don't know if you have friends who work in a BPO (not just doing verification-type jobs but hardcore sales, recruitment, financial interpretation). Gone are the days when call centers used to hire just 12th pass, but now it's a happening industry. They are careful while selecting people who represent their company's brand image. My friend with a BE (Mech) was also in a process where he was involved in business development and providing technical support. The reason why he took this up was, in two years, he was good with business development and communicating his ideas effectively. He is working offshore now.
But I would not say everyone with call center experience suits an HR job, neither all HRs would suit a call center job. It's just a preference set by that company.
From India, Madras
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I don't completely agree that every company prefers HR with experience in an international call center. It may be the recruitment firms, for Consultant job.
Recruitment firms are in a rat race here. To give a better picture, when companies hire search firms, they hire more than 2 or 3 search firms. When a position comes up, they give it to these firms and all of them send profiles/candidates to be interviewed for. The search firm that sent the right candidate will get the hire price (maybe at 8.33% or 12%) of the candidate's CTC. So if you see here, if these search firms have to survive, they need aggressive people with good communication skills.
Now in an international call center, aggressiveness and language are essential for survival. You have targets set there, so the candidate is used to such pressure and also knows to maintain good standards while communicating.
I worked in a BPO initially (but in a recruitment process) for Fortune 100 companies and represented major global giants. You know - it was mostly confidential searches like VP - Technical / Practice Director, etc. So you get to talk to senior people in the industry. After major goof-ups, we get to learn the proper etiquette and their culture.
And in such places, you don't talk only to people in the US but also in the UK, Australia, and I must say talking to Canadians is the best experience one can have!
The focus is not on one industry - it's vast - Pharma, IT, Gaming, Banking, Oil & Gas... and I must say the training one receives from good companies is really good and proves to be useful.
So you see, for a recruitment firm, they look at meeting the immediate requirement, and what they mean by international call center experience is aggressiveness, ability to work under pressure, and excellent communication skills.
I don't know if you have friends who work in a BPO (not just doing verification-type jobs but hardcore sales, recruitment, financial interpretation). Gone are the days when call centers used to hire just 12th pass, but now it's a happening industry. They are careful while selecting people who represent their company's brand image. My friend with a BE (Mech) was also in a process where he was involved in business development and providing technical support. The reason why he took this up was, in two years, he was good with business development and communicating his ideas effectively. He is working offshore now.
But I would not say everyone with call center experience suits an HR job, neither all HRs would suit a call center job. It's just a preference set by that company.
From India, Madras
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Hi Phardeep,
Greetings.
I suggest that you consider joining an IT Recruitment training course that lasts for 15-30 days. This course will help you become a recruitment specialist and gain expertise in the field over time, transforming you into a true professional.
For more details, please contact: 09341416808 (Bangalore).
Regards,
Mukund
From India, Hyderabad
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Greetings.
I suggest that you consider joining an IT Recruitment training course that lasts for 15-30 days. This course will help you become a recruitment specialist and gain expertise in the field over time, transforming you into a true professional.
For more details, please contact: 09341416808 (Bangalore).
Regards,
Mukund
From India, Hyderabad
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Hello Mr mukund.. Thank you so much for your valuable advice..I’ll definately look forward to it. I’d appriciate if u let me know more about this training course... Thanks alot..
From India, Pune
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From India, Pune
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Hi Phardeep,
Sure, you should try to learn about the recruitment process, technologies, IT domains (telecom, finance, healthcare, networking), client management, business development, expectation management (aspirants), working on job portals (Naukri, Monster), negotiation skills (salary), etc. In HR recruitment, these skills are most important.
All the best.
Mukund
Director - HBN Solutions
Bangalore
From India, Hyderabad
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Sure, you should try to learn about the recruitment process, technologies, IT domains (telecom, finance, healthcare, networking), client management, business development, expectation management (aspirants), working on job portals (Naukri, Monster), negotiation skills (salary), etc. In HR recruitment, these skills are most important.
All the best.
Mukund
Director - HBN Solutions
Bangalore
From India, Hyderabad
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Hi Mr. Mukund,
I was thinking that these trainings are not so useful. I always receive emails regarding these trainings, but I ignore them. Anyways, I came across your blog that you are involved in conducting this training. Do you conduct these trainings in Bangalore only or in other cities as well, like in Mumbai?
Have a nice day.
From India, Pune
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I was thinking that these trainings are not so useful. I always receive emails regarding these trainings, but I ignore them. Anyways, I came across your blog that you are involved in conducting this training. Do you conduct these trainings in Bangalore only or in other cities as well, like in Mumbai?
Have a nice day.
From India, Pune
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Dear Mukund,
This is Rashmi Bhalerao from Mumbai. I understand that you provide training. I am basically from the ITES HR Industry, and I am looking for training in the IT domain to understand the IT jargon related to Recruitment. Can you arrange a batch here in Mumbai for IT Training as it's not possible for me to come to Bangalore? I would appreciate your feedback on the same.
Best Regards,
Rashmi Bhalerao
From India, Mumbai
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This is Rashmi Bhalerao from Mumbai. I understand that you provide training. I am basically from the ITES HR Industry, and I am looking for training in the IT domain to understand the IT jargon related to Recruitment. Can you arrange a batch here in Mumbai for IT Training as it's not possible for me to come to Bangalore? I would appreciate your feedback on the same.
Best Regards,
Rashmi Bhalerao
From India, Mumbai
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