Employee Engagement - DOC Download - Customer Satisfaction

Dear Seniors,
I am working as Head Process Quality in Muscat, Oman in Middle East. My department works in areas realted to Employee Development, Quality of interaction with customers, Customer Satisfaction, and also a variety of Organisation Developlment function.
I have been given a KRA of employee engagemet this year. I need to conduct internal surveys and make strategy and plans for increasing involvement of employees.
Can you provide me with some material / tips / suggestions.
Thanks
G S Punn
Muscat

Dear Punn,

Employee Engagement Surveys would be more fruitful, if it is done by an external consultant rather than if done internally. The main reason being the employees would feel more secure, comfortable and would be more open with their real feelings, if they feel that the data they share would be confidential and will not disclose their identity. When the survey is done internally, even if you take all measures to make sure that the data would be confidential, the employees may not percieve it the same way and hence may not be open with their true feelings. Hence i suggest the survey should be done by an external consultant.

MaFoi Consulting Solutions has vast experience in conducting Employee Engagement Surveys. We have also conducted the same for many international clients like ENOC Group, Dubai, OWSC, Muscat, Nations Trust Bank, Colombo, Hatton National Bank, Colombo, DHL, UAE and Bahrain, DIFX, Dubai etc. Please find attached a note on our Diagnostics services.

If you decide to conduct the survey by an external consultant, we would be happy to associate with your esteemed Organization.

I sincerely await your early and positive reply.

Thanks & Regards,

Govind Viswanathan

Consultant HRC

MaFoi Consulting Solutions Ltd.

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Hello seniors,
I am doint a project on SWOT analysis of an organisation. Can some one suggest the books i need to refer to. Also please help me in drafting questionnaire. What kind of questions to be asked and how to evaluate them.plzzzzzzzzzzzz
jaya