KRA's For IT Industry

chilprakash
hai
i am a MBA final sem student presently doing a project on performance management in a midtier IT company. i would be thankfull if some one provide me guidelines over the below written questions? i do apologise if my question keep low in standard.
1, how are the key result areas set?
2, what are the kra,s for IT firms?
3, how can these kra,s used for performance appraisal?
4, kra and kpi's are related terms, if so how are they related?
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