BPO Grades & Designations Overview with Salary Grading Insights

Hi Ragni,

Please provide me with the grades and designations that are available in the BPO sector.

Thank you.

Dear Ragni,

In the BPO sector, positions depend on the organizations. Normally, the positions range from Associate, Processing Executive, Team Leader, Analyst, Senior Analyst, Coordinator, Assistant Manager, Deputy Manager, Manager, Senior Manager, Assistant General Manager, Deputy General Manager, General Manager, to Vice President. These are the important positions in organizations.

Regards,
Srinivas B

Hi Ragni,

Grade Designation Exp Band
2 Jr. Associate 0 to 1 yr
3 Associate 1 to 2 yrs
4 Sr. Associate 2 to 5 yrs
5A & 5B Lead Associate 5 to 6 yrs
6 Supervisor 8 to 12 yrs
7 Unit Manager 10 and above
8 Operations Manager 10 and above
9 Deputy GM 10 and above
10 GM 10 and above
11 VP 10 and above

These grades could be applied to Ops/TRG. Hope this would be of some assistance.

Regards, M.T

Dear All,

Please let me know if anyone has the salary gradings for the BPO sector and the non-BPO sector.

Regards,
Maya Fernandes