Legally speaking, an employee has to complete five years of service to receive their gratuity payment. In the present scenario, some individuals with less than five years of service have gone to court to claim gratuity, citing difficulties in fulfilling the five-year requirement with their employer. The court has ruled in favor of the employees, considering it a matter of humanity.
There has been no amendment made to the Gratuity Act to include such eligibility criteria. Therefore, if the employer shows compassion, they may choose to consider the payment of gratuity for less than five years of service; otherwise, they may refuse. In the latter case, seeking court intervention is the only recourse.