Hi Anu,
I can suggest you with outline of the email. As you only know your background you need to narrate the full details in your email. Anyway please refer the following outline of email. Modify as per your requirement.
"
To
The HR Manager
__________
___________
Respected Sir
Sub : Request for relief
Ref : Name ____ Emp No___ Designation ____
My resignation letter dated_____
As you are aware, I have submitted my resignation vide my resignation letter dated___. I have completed my notice period of ____ days 0n ____as per the terms and conditions of my appointment letter dated____ . I have completed all the work assignments as assigned by my Superior.
However I am yet to receive my relieving letter due to which I am not able to join any where. When I contacted our ARSM he had advised me to contact our Branch manager. When contacted our Branch Manager he said that old employees are not mapped in his system.
Sir now I don't know how to proceed further and I am writing this email to you with a strong hope that you will be able to help me to get my relieving letter. Hope you will understand my situation and help me.
Looking forward for an positive reply from you.
Thanking you
Your faithfully
_______