Dear Sir/ Madam,
I would like to introduce myself as an innovative; people focused corporate trainer and consultant. My overall experience of 20 years covers a wide gamut of areas spread across sales, corporate marketing, channel management and training.
In the last 8 ½ years as a corporate trainer and consultant, I have successfully conducted around 500 training programs across different levels in organizations in areas of soft skills, behavioural and leadership.
Let me mention that i operate from Mumbai , but have clientele across the country.
I have a 1 day program on telephone skills which include the following.
- Effective listening skills, use of listening checks and importance of ones communication skills
- Effective telephone skills
- before your telephone rings, your voice, making calls, answering calls, telephone handling
- keeping the caller on hold, transferring the call
- the right telephone script, the body of the call, key points in the call, summarizing and closing
- using magic words, creating telephone impressions
- do's and don’ts in telephone handling, ROLE PLAYS
I started as an entrepreneur 4 ½ years ago and today its been around 75 clients who deal with me regularly for various programmes.
You can contact me on [Login to view] or 09820409841. Alternatively, pls give me yr contact nos, i would like to cutomize this module further.
Looking forward to being associated with your organization so as to offer corporate training programmes for your personnel.
Warm Regards
NEIL VAZ
cell – 9820409841
602, Shanti Towers, opp. Richard Garage, Military Road, Marol, Andheri (E), Mumbai.