Training & Development Programs For Sales & Customer Support

Hi,

I wish to conduct in-house training programs for our sales and customer support teams. Where can I legally buy training material for these?

Regards,
Raghuvir

Hi Raghuvir,

Oasis of Learning can provide you with a complete range of training solutions for your programs. After understanding your needs, we can support you with presentations, simulations, participant guides, facilitator manuals, job aids, and all other hardware required for your session.

Feel free to contact us!

Thank you!

Dear Raghuvir,

If Sales is an important department for your company, then I recommend that you accompany the salespersons and attend the sales calls. Find out what they do and do not do. How many salespersons do you have? Accompany at least 10 salespersons to attend the sales call. Training based on field observations will be 100% authentic.

Secondly, when you make field visits, observe whether the salespersons handle the sales call in the exact same fashion or if there is dissimilarity. To bring uniformity in the handling of the sales call, you need to have a customized sales process. Companies fail to improve their sales because they allow salespersons to adopt an individualistic approach. This is where sales training is essential as it is not conducted to implement the sales process.

What I have written about sales training is also true for the training of the Customer Support Staff. Sit with them and understand how they communicate with the customers.

Any training material, however superior it may be, will not address the exact needs of your organization. Field research has no parallel.

All the best!

Dinesh Divekar

Dear Mr. Raghuvir,

Greetings of the day.

We introduce ourselves as one of the HR, Manpower & Management Consultants and Corporate Trainers from Maharashtra (Nashik). We have been involved in Recruitment/Placements, Training, Workshops, and Consultancy since 2007. Our team comprises experts with industrial experience who provide comprehensive support for delivering services to industries and corporate entities. This approach helps in achieving organizational objectives and goals efficiently through teamwork. We assure you of our best services and look forward to a healthy and prosperous association in the future.

Thanks & Regards,
Avinash Kanoray
R K Placements,
(Division of R K Group)
Nashik
9890752690
ace_placements2007@rediffmail.com
akanoray@gmail.com