Organizational culture is a set of shared assumptions that guide what happens in organizations by defining appropriate behaviour for various situations.[Ravasi and Schulz)
The way work gets done in an organisation is its culture.
Put in place a PMS with a merit based system to separate high and low performing employees.
Standards are to be set for individual,departments,teams and at organisation level as a whole.
Your reward system should be transparent for all who get benefit.
The company should articulate shared goals and objectives.
It should be made well known to all stakeholders
Empowerment and authority should be strengthened at all levels in the organisation.Air of mutual trust and accountability among employees will help company to quickly react to market changes,varying information from market etc.
It should be every time-I have to ask the boss.
Inspiring employees,developing a total customer centric focus,training and development to cope with changes in technology and market should be introduced.
But it must be remembered that changing organisational culture is not easy. Commitment from the highest level should be seen and encouragement down the line that the change is beneficial to all.
In the context of changing organisational culture this statement is important :“To change a culture, you have to change the conversations.”
The way management speaks to employees gives distinct signals.
A method of conversation,measure of trust in dealing with employees can help bring culture change which will benefit employee as welll as customers.