Changing Field From BPO To IT Technical

Hello sir/madem,
This is shanker and am having a total of 4years 6 months experience in BPO and ITES sector with exposure to both intrenational and domestic (Voice and Non Voice combined together),and having all the credentials for my experience,and my previous job is for bpo non voice technical process and while i was working i was also doing training for my Networking field,and i am serving notice period for my present company,and want to shift field from BPO sector to IT Admin OR IT hardware field will my technical experience considered as regular experience for admin department and will i have any issues when choosing IT Sector as all my previous experience is into bpo field.need advice and valuable suggestion's and will be waiting for instructions.
Thanks and Regards in advance

hi neil,
firstly thanks a lot for the response given,but as i see you were stating to keep as 1 year experienced if am moving in it hardware,but as my total experience is in to technical departments for different processes which also includes troubleshooting resolving technical issues .so need advice in this even though all my experience is from bpo sector but if i am into it field are there any issues while attempting for new interviews in technical field
thanks

Hi Seniors,
I'm in the same situation as Shanker, just that I have experience in Customer service(voice) for 2yrs, have good performance record and have got appreciations from clients, now I'm trying to move into IT, I'm a BCA graduate I've done a short term course in manual testing, and looking for an IJP(internal job posting), my query is how should I deal with questions like,
1. Why I'm I changing my field when I have a good record. ( I'm changing my job to be in relevant field as per my academics and to have better job prospectus.)
2. Why did I not consider IT before joining BPO. ( My reason was I had low grades in my 12th)
How can I explain the above questions in a better way?

This is a kind of competency based questions which are related to personal experiences.
However you can say that you were not qualified or ready for the IT position at the time you joined the company.
Now as you have gained the potential in leading your career in the IT sector, you are confident enough that you will achieve better records in this field of IT, indeed you must be confident enough to present yourself in an unaffected way to switch or adapt this change in your career.