In recent times, there has been increased awareness that organisational knowledge
might be the key to organisation success. In most construction organisations such
knowledge is dispersed and fragmented, since much of it exists in diffuse social
networks. To prevent failure, knowledge management (KM) has to be properly
implemented in organisations. This invariably implies that construction organisations
must address the needs of workers who supply this knowledge if they are to
successfully exploit their skills. The extent to which organisations will be willing to
co-operate in this process would depend to a great extent on the nature of human
resource management (HRM) policies and practices. This paper, which is based on an
empirical investigation of the role of HRM in KM, analyses the problems related to
KM and the probable solutions through HRM. It argues that since knowledge is the
unique human capability of making meaning from information, employees should be
the focus of any KM initiatives. The consequences of poor HRM practices on KM
initiatives are discussed and some observations are made about the importance of a
no-blame culture and trust to effective KM within construction organisations.
might be the key to organisation success. In most construction organisations such
knowledge is dispersed and fragmented, since much of it exists in diffuse social
networks. To prevent failure, knowledge management (KM) has to be properly
implemented in organisations. This invariably implies that construction organisations
must address the needs of workers who supply this knowledge if they are to
successfully exploit their skills. The extent to which organisations will be willing to
co-operate in this process would depend to a great extent on the nature of human
resource management (HRM) policies and practices. This paper, which is based on an
empirical investigation of the role of HRM in KM, analyses the problems related to
KM and the probable solutions through HRM. It argues that since knowledge is the
unique human capability of making meaning from information, employees should be
the focus of any KM initiatives. The consequences of poor HRM practices on KM
initiatives are discussed and some observations are made about the importance of a
no-blame culture and trust to effective KM within construction organisations.