Anonymous and Kumutha,
The actions any executive, manager, or supervisor should take to achieve the highest performing workforce are very simple: listen to their concerns and respond to them to their satisfaction or better. Employees will have complaints, suggestions, and questions. When management responds to these to their satisfaction or better they will automatically choose to become highly motivated, highly committed, and fully engaged.
Why? Because although we all appear to be different and that is very confusing, underneath the surface at a deeper level there are patterns that make us all the same as concerns managing us.
We all believe in the same good values and that their opposites are bad. Because of this, we all greatly respect actions that reflect the very highest standards and have less respect or even outright disrespect for lower ones.
In addition, we all have the same basic needs and I define these as the needs to be heard, to be respected, and to have competence, autonomy, and relatedness. The level to which management satisfies these needs dictates the employee's level of performance/engagement.
And lastly, 95% of us are conformists/followers, some more and some less, who follow the value standards reflected in what we experience in the workplace as how to treat our work, our customers, each other, and our bosses.
Because of these human conditions, listening to employees and responding to their concerns to their satisfaction or better (at the highest standard) leads everyone to become highly motivated, highly committed, and fully engaged with high morale and innovation literally loving to come to work and at least 300% more productive than if poorly engaged.
Because of these human conditions, the command and control approach which rarely listens to employees, or if listening rarely responds to their satisfaction, treats employees with great disrespect and leads them to treat their work with the same level of disrespect. The same is true for not providing employees with the information they want or issuing employees lots of orders in order to control their performance thus denying them autonomy.
I hope that this is helpful to you. You might want to access my website below for more info and/or help.
Best regards, Ben Simonton
Leadership is a science and so is engagement