How To Measure Employee Engagement And Employee Grievance Management

Dear Members,
I need to know how to evaluate and measure the Employee Engagement activities and Employee Grievance Management.
If Employee Engagement and Employee Grievance Management are the KRA's of the HR then how should the reporting manager measure the effectiveness of these key functions of HR.
And can I get the help in designing (steps) in making the interview process for a managerial position

Hi All,
My Sister joined a leading software company a week back in Chennai where she was asked to submit her original certificate and she did the same even before she was told about her salary package. Now she feels that she has been let down with a very low package and cheated by the HR and she wants an out. Please suggest how she can get her original certificate back and ask for a graceful exit without any hindrance of any sort.
Awaiting a favourable reply soon..
Regards,
Sridhar

As it is within her probationary period and that she has worked for only a week, she should be able to get out. Please ask her to see a lawyer. She can even afford to forego the salary for a week.