Ms. Sridevi,
The front-desk job is a critical role in a company. Generally, front-desk employees are the first person customers or clients speak to or interact with. Front-desk job descriptions can vary depending on the industry. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but also ensure the details of their stay are accurate.
Responsibilities for a front-desk job often include answering a multiline phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary.Front-desk jobs can carry the title of receptionist, information clerk, registrar or guest relations. If working in retail, such as for a spa, a front-desk person could be responsible for appointment setting and follow-up, message taking and marketing.
On the basis of above information u can draw some guidelines for front desk associate. Hope above information would help you.