Query On PF Transfer After Job Change

My friend was working in HDFC Standard Life and in the month of march 2011 he left that job and he then sent the request of PF Transfer to the department but after some time they sent the mail written below, please read this and help me regarding the query of PF transfer.
We are in receipt of your PF withdrawal/Transfer form no. 19 along with
Pension form no. 10C.
In this regard, would like to inform you that:-
HDFC Standard Life Insurance Company Ltd.(herein after referred to as
”Company”) earlier maintained a PF trust which was recognized under Income
Tax Act, 1961. The Employees’ Provident Fund & Misc. Provisions Act, 1952
was made applicable to HDFC Standard Life Insurance Company Ltd. effective
November 16, 2007. The company thereafter made an application for exemption
under Para 27A of EPF & MP Act 1952 & Scheme framed there under for
maintaining an exempted PF trust, which was not conceded by the appropriate
authority.
Consequentially, the company had to sur

**** Continued

Consequentially, the company had to surrender the existing HDFC Standard
Life Employees’ Provident Fund Trust to the Regional Provident Fund
Commissioner effective November 2010 contribution. The company thereafter
started depositing the contribution of all its active employees then to the
Regional Provident Fund Commissioner at Bandra.

The aforesaid process of transfer of trust to the Regional Provident Fund
Commissioner Office, Bandra is still in process and the company on account
of this transition is currently not authorized to process any PF & Pension
Settlement or Transfer or withdrawal of claims. Hence, the settlement would
only start post completion of the entire transition to the Regional
Provident Fund Commissioner Office, Bandra which will take around another
3-4 months. The settlements post this transition would be effected from
Regional Provident Fund Commissioner Office, Bandra.

While we agree on the inconvenience caused to you on account of such delay
in settlements, but given the statutory procedure defined, the company as
lawful corporate is adhering to the same and putting its best efforts in
closure of the issue on priority basis.

How should we approach to the concerned person of the Regional Provident Fund Commissioner office and what could be the reasons for the such delay in transfer of PF. We basically want to make a compliant to PF Department regarding this.