Is TL In BPO Right Option - Need Help And Suggestion

Hi,
I am Saravana Kumar from bangalore, & from Monday 06/06/11 I am joining as Team Leader for a Bangalore Based BPO Company. so i need all seniors suggestion and help.. mainly. in what way i be a good TL?
plz reply me..
Thanks
Regards
Saravana Kumar

Dear Friend
Good Question !!
First ask yourself ..then the world
If you can find answer within you , you are game for it

Dear Saravana,
Please consider the following options :

• Learn about the process.
• Identify the outages and the causes to it.
• Identify the potentials in your team members and their career paths.
• Learn to interact with the client, shadow your bosses initially to learn the tricks of the trade.
• Build your own guidebook to the escalations and how they have been managed.
• Identify the bottlenecks in the process flow

Hi Saravana Kumar,
How are you mate working in BPO its best options but essential you need to decide your own path mate.
Narsing

Hello Saravana Kumar,
To add to what (Cite Contribution) mentioned, also focus on how YOU can jell with the team & how THE TEAM can jell with you.
After all, you are the Team Leader & any Lead position--whether it's in BPO or IT or Non-IT or cricket or even the Army--is as Good [or as Bad] as the 'Team'.
Rgds,
TS

hi Saravana Kumar
first of all hearty congratulations for your new role
always remember, a TL is the person who is a bridge between the higher management and the associates/agents.
you will b the first person to feel the cold and heat of your associates/agents for all managenent decisions. ie you would be the interpreter of all management decisions to your team mates. tey r gonna take the management decisions as per the interpretation given by u. Hence always show the positive picture, take feedbacks, show growth prospects and coach your team mates well.
have a good raport with your team mates (especially for the BPO sector). give them respect ang get the same stuff back.
wishing u all the best