HERE ARE SOME PROGRAMS.
PROGRAMS SHOULD FOCUS ON BOTH ORGANIZATION/INDIVIDUALS.
FOR THE ORGANIZATION BENEFITS
Help address probably the biggest challenge towards sustaining growth which is setting up a robust Front-Line Management layer
Increase performance on parameters that include quality, operational
excellence and customer satisfaction
Helps in weeding out inefficiencies in the system to minimize costs &
increase ROI
Ensures delivery excellence
Assists organizations achieve operational and Business Excellence
- HR - appraisals, employee development, recruitment
- Operation – Building effective Front-Line Management
- Quality – Enhanced Customer / End user Satisfaction
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FOR THE INDIVIDUAL BENEFITS
Third party assurance of quality
increased employability in the long run
Provides a defined career path
Develops an in-depth understanding of industry expectations
Helps evaluate deployment options and achieve high ROI
Help in enhancing management competencies
Gain recognition as quality analyst / team lead
Belong to a community of like minded professionals
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VARIOUS COURSES THAT ARE APPLICABLE.
1.QUALITY : PRINCIPLES/PRACTICES
2.QUALITY MONITORING
3.QUALITATIVE METHODS
4.OPERATIONS MANAGEMENT
5.QUALITY MANAGEMENT
6.PEOPLE MANAGEMENT
7.BUSINESS MANAGEMENT
8.TECHNOLOGY MANAGEMENT
9.CONTINUOUS IMPROVEMENTS
10.CUSTOMER SERVICING-MEETING EXPECTATIONS
11.EFFECTIVE WORKPLACE RELATIONSHIPS
12.INNOVATIONS AND CHANGE
13.WORKPLACE LEADERSHP-LEADING THE WAY
14.WORKPLACE LEARNING -COMPETITIVE EDGE
15.WORKPLACE SAFETY-SAFETY CULTURE
16. WORKPLACE PRIORITIES - EMPOWERING
17.EFFECTIVE COMMUNICATION [ ORAL/WRITTEN/PRESENTATION]
18.PROJECT MANAGEMENT
19.FINANCIAL SKILLS FOR NON ACCOUNTING STAFF.
20.MANAGEMENT ESSENTIALS
21.PERFORMANCE MANAGEMENT / IMPLEMENTATION
22.TEAM BUILDING
23.TIME MANAGEMENT
24.INTERPERSONAL SKILLS/ COMMUNICATION
25.CONFLICT RESOLUTION.
HOPE THIS IS USEFUL TO YOU
REGARDS
LEO LINGHAM