Dear Villis,
Please check the attachments for KRA and for KPI.
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals. Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.
What Are Key Performance Indicators (KPI)? Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, the percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be the number of clients assisted during the year.
Whatever Key Performance Indicators are selected, they must reflect the organization's goals, be key to its success, and be quantifiable (measurable). Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured does not change often. The goals for a particular Key Performance Indicator may change as the organization's goals change, or as it gets closer to achieving a goal.