Attrition Problem In Call Cente

hai
this is gopi ph - 09443659045 india
as for as my self concern attrition in call centre depend on 3 grounds
1.health
2.career advancement (in terms of position)
3.salary
since i am doing my research in a call centre i could visualise only these issues.
1.if any one could share some of your experience or view pls let me know
2.could you give me a model of Exit interview for call centre
pls give me your contact ph.no
gopi
HR executive
mondial call centre

Hi Gopi,

Though I dont have any personal experience with Call Centers, with the familiar knowledge through friends... I feel that the attrition problem in call centers, in India can be attributed to the following reasons mainly:

1. The work hours of the Call centers are mostly during nights, thus going against the biological clock, leading to health-related problems

2. Most of the employees who join in Call centers have no interest in continuing there forever. They join with a thought of shifting to better position in the same organization or for other field. So, whenever they feel that the career may not go as they expect, they’ll leave.

3. A considerable percentage of Call center employees are pursuing Management or other professional courses in the day time and when they get better jobs in these fields, they do leave.

4. The Identity Crisis is also one problem. How long u would like to introduce urself to the foreign listeners, as ‘Jane’, but not’Janaki’, ‘Remo’, but not ‘Ram’?.

5. The ‘Culture Shock’ is also one among the causes for attrition. Every one may not be that comfortable with the Weekend parties, night life, dance n drinks.

6. The ‘Age n Marriage’ factor. A younger woman before marriage may feel the thrill of night shifts but its no more an enjoyment after getting married. Certainly, marriages do cause the attrition whether in men or women.

This list may not be comprehensive... but, I putforth my views...

srinivas (9849901090)

There is a lot of material available on the website. Do a "Quick Search"
Here's a direct link: Attrition
Warm Regards,
CiteHR Admin

[b] Dear Mr.Gopi,
I would like to give to some tips for conducting best exit interview and below are some good tips which i can suggest.
1. You can conduct an exit interview either orally or written.
2. You should listen without argument and should be paitent enough to listen to the interviewee.
3. "how did you feel you were managed during your employment with us?"
4.if you had had a magic wand, what would you have changed?’
5. you can ask why you are leaving?
6. what did you like most (least) about your position?’
7. You can also find out from the employee is there any things which he would suggest for improving morale and production?
8. You can also find out how good he feel about compensation and other benefits which were offered by the company?
The exit interview provides us with a good mechanism to take a hard look at how your company is perceived. Since the employee is leaving, they will often be more open and frank in their discussions about the company.
wish you good luck.
swathi

Reasons for attrition in BPO
1. BPO not seen a long term career
2. High aspirations that the industry cannot meet
3. Good talent is prone to poaching
4. Employees face pressure at home and at work

Call centre malice;
1. Poor working environment
2. Insufficient security cover for women employees both inside and outside the premises.
3. untime working hrs
4. Insufficient pay package
5. improper welfare measures
6. Job stability and career growth aspects
7. qualification criteria - highly qualified people for using call centres as stop gap arrangements
pon