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Design an employee satisfaction survey using a range of degrees of satisfaction. For example, the answers may be very satisfied at the highest range and not satisfied at all at the lowest range. Some questions can be about the work itself, supervisor, hours, environment, pay, benefits, co-workers, etc. Prepare at least 25 questions to gather a significant amount of data.
2
Develop the tools to measure productivity levels by analyzing the job descriptions and required output. If it is a job that requires so many widgets to be produced in one hour, counting the number of widgets on an hourly basis is easy. If the job requires no more than three errors in a day's productivity, it is simple to check for errors at the end of the day. Timeliness is measure by number of widgets produced per hour.
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Schedule meetings with supervisors and managers to review employee satisfaction and performance. Have a discussion about previous performance appraisals that revealed attitude or behavioral problems. Examine written documentation of productivity issues that may need immediate attention. There may be issues that are not completely within control of the employee that impact performance.
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Review the satisfaction and productivity measurements to identify ideas for improvement. Employees may expect the company to respond to the survey information with an action plan (list of things the company will do) for improvement. Measuring employee satisfaction and not using the information gleaned for possible improvements could result in low morale and distrust.
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