There is no special treatment given by BPOs by the Central or State Governments. Therefore, all national holidays, viz, Jan 26th, Aug 15 th and Oct 2nd are suppose to be a closed holiday for them also. Regarding other festival holidays, it is upto the establishment to declare and if the employees think that they do not require any holiday or if they feel that they are paid for working on holidays, then you can go without holidays also. However, it is always geneuine to grant them holiday with salary on the basis of festivals and their local importance in the area where your establishment is situated. If you have employees drawn from different parts of country, it is desirable to fix holidays in such a way as to incorporate the interests of different customs by way of declaring less number of public holidays and more number of restricted holidays. By doing like this, the firm is not closed on such days but only those who celebrate the function would be availing such holidays.
Regards,
Madhu.T.K