Understanding the Role of a Management Representative in Quality Management Systems (ISO 9001:2000)

maheshkulkarni
Hi everyone,

Can someone help me with the role and responsibilities of a Management Representative? We are a small company of about 50 people, based in Pune.

Thank you in advance.

Mahesh Kulkarni
sambasi
Dear Mr. Mahesh Kulkarni,

Please see the list below. Hope it helps.

- Coordinating with Certifying Body
- Representing the management during certification and surveillance audits
- Promoting awareness of customer requirements
- Preparing and revising the QMS documents (namely Quality Manual, Quality system procedures, and other documentations).
- Ensuring the compliance of all the functions as per the ISO 9001:2000 standard.
- Preparing Management Review Meeting Schedule and conducting Management Review Meetings
- Preparing Audit schedules, Conducting Internal Audits, preparing audit reports, Writing Nonconformity reports.
- Communicating to the Top Management on Quality issues/non-conformities & Audit reports
- Measuring & Monitoring the process performance.
- Initiating necessary corrective and preventive action.
- Creating ISO/Quality awareness for the associates through internal trainings.
- Review of Quality policy periodically
- Time-to-time review of all the functions to check the effective implementation of the Quality Management system.

Thank you.
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