I humbly submit the following two ideas:
(i) Ever noticed, how Indian men take a pee on the roads in cities ? They would look for a dirty stinky corner somewhere, where many people would have relieved themselves earlier.
You must have also noticed that people throw garbage where there is already some garbage.
In short,
filth attracts filth; and
people 'hesitate' to dirty a place which is spic and span.
(ii) In his marvellous book "
Freakonomics - ..the hidden side of everything", economist
Steven D. Levitt has described how the crime rate in New York City and the subway declined, by putting in place some "
innovative police techniques".
One of them was, let me quote, "...
the Broken Window Theory,
conceived by the criminologists James Q. Wilson and George Kelling. The Broken Window Theory argues that minor nuisances, if left unchecked, turn into major nuisances; that is, if someone breaks a window and sees it isn't fixed immediately, he gets the signal that it's all right to break the rest of the windows and maybe set the building afire too."
New York Police went into overdrive and began booking hooligans for even minor offences that used to be ignored earlier. The subway authorities would immediately clean any graffiti. The train windows would be repaired immediately.
To put these ideas to work, would mean
- - keeping the place clean at the beginning of the day
- - increasing the frequency of periodic cleaning
- - cleaning the offensive things, the moment they are committed
- - going heavily after the offenders.
- Since it is a Five-star hotel, initially you may have someone physically present on the spot for the whole duration to attend to the first three points mentioned above.
- Make it amply clear to the concerned employees; by calling them for a meeting and later following it up by issuing a circular; that
- "the management has decide to adopt a "zero tolerance policy" towards such infractions; as it being in hospitality business, keeping one's house in order is of prime importance, and a dirty staff toilet sends a wrong message. Henceforth, it is a collective responsibilty to ensure that utmost aesthetic and hygienic standards are maintained. management has taken a very serious view of such negligence and anyone found to be willfully acting against the interest of the company would be dealt with severely."
I am confident that this will work.
Installing CCTV would only create controversy and is cost-intensive, without providing any solution worth the investment.
Regards.