Insights on BPO Voice-Based Selection & Training Procedures in India

Hi,

I am doing research on the selection and training procedures followed in BPOs in India. I would like to understand the step-by-step procedures followed in recruitment for voice-based BPO jobs - both entry-level and managerial. I am interested in understanding whether the selection procedure tests for an individual's ability to handle cross-cultural work. Likewise, in the case of training, how much input is given to help an individual interact and work with people from other cultures.

Thanks and regards,
Anindita

Hi,

I have given a lot of interviews in voice-based processes and have seen very stupid people getting selected, and also very good people getting rejected. What I feel is that it's all the need of the organization because ultimately they have to have people take calls. So the bottom line is the client is paying them to handle calls. If the requirement is more from the client and the pressure increases, they give offer letters to people who are not worth it. This is my personal experience. I am not saying I am perfect. However, if the pressure is less, then they only give offers to good candidates.