I agree with Shweta. Proper communication is the best tool to ensure your communication is going through a proper channel. In one of the organizations where I was working, we had to retrench the workers. That organization had a violent IR in the past, but we had communicated to the employees from the stage of filing the application. The workers were uneasy, but there was no single violence case in this organization after filing or after retrenching the workers. Thus, I think communication is an important tool.
Regards,
Shekhar
Regards,
Shekhar