Ok, looking at your reply, I see that you are basically interested in a training program that makes your trainees aware of best practices in communication and body language, right?
I am putting down an outline of a training program, and this should be sufficient to help you design a presentation on it. Please write back to me to let me know how you found it and if any further assistance is required.
OUTLINE for Communication Program:
Introduction (Communication as a skill)
Why learn communication skills (Benefits and what's in it for the trainees)
Research Diagram of how much communication affects our effectiveness (Words, Tone, Attitude, Body language)
Truths about effective communication (Here you can add some case studies or personal examples)
Difference between informal and formal communication
The flow of communication (You can chart out a flow of the communication process, which consists of elements like: Sender, Formulation of message, Channel, Delivery method, Receiver, Perception, Understanding, Response, and again perception and understanding of sender)
Barriers to effective communication (Internal and external) e.g. Internal Agitation or frustration due to bad news or a bad day; External factors like constant ringing of mobile phones, environment, etc.
Tips for overcoming the barriers
Tips on effective communication (like note-taking, rephrasing, summarizing, asking questions to understand needs, active listening, smiling, etc.)
Body Language:
What is body language?
Basics of body language (gestures, postures)
Hand and Arm Gestures and interpretation
Legs and Lower body gestures and interpretation
Head and shoulder gestures and interpretation
Overall clusters of gestures and postures and their interpretation
Tips on best practices
Tips on converting a negative posture into a positive one
I guess with the above outline, you would be able to manage to make an effective presentation that would impress your trainees, and they will appreciate the skills they acquire due to your efforts. You can use some activities, exercises, and role plays to enhance your training experience.
Regards,
Himanshu