I have attached an informative materials which explains Employee Turnover to all means. Hope this would be useful to all...
From India, Bangalore
477From India, Bangalore
It's informative article. However I feel that in today's dynamic world many of the parameters evaluated stands valid or not? We need to have new set of paradigms and parameters to match the dynamic requirements. Do you have any such new parameters that reflects dynamism? Pl advise.
From India, Delhi
From India, Delhi
Dear Kevin,
You shall; check with the link posted below. Hope this would be helpful.
http://drops.dagstuhl.de/volltexte/2...tract.1888.pdf
From India, Bangalore
You shall; check with the link posted below. Hope this would be helpful.
http://drops.dagstuhl.de/volltexte/2...tract.1888.pdf
From India, Bangalore
Dear Noria,
The Job Description for a Front Desk Officer/Manager are,
1. Supervise full front desk services to passengers.
2. Cabin Occupancy Control in conjunction with Charter Manager
3. Administer passenger complaints:
- Cabin conditions and resolutions, whether requiring movement of passenger or repair
direction via relevant department. Changes of cabins done only with agreement of
Charter Manager. Charter Manager to calculate and advise upgrade fee.
- Lost luggage: to initiate a search of the ship for lost luggage reported lost onboard,
coordinating with the Chief Housekeeper
- Airline Lost Luggage: to coordinate with the Port Agent who will act on behalf of the
Charterer in trying to track the luggage.
- Damaged Luggage: to examine the luggage and arrange for the necessary work to be
carried out onboard if the luggage is repairable.
All other complaints relative to coordination of issues for which the department is
directly responsible.
Passenger complaints which involve other departments or otherwise exceed the Front
Desk Manager direct responsibilities should be turned over to the Hotel Director and/or
coordinated with the Hotel Director.
4. Check regulary the work of the Receptionists and coordinate or provide assistance if
necessary.
5. To be familiar with the ISM Manual and to assist any audits which are carried out in the
Department on a regular base by shoreside personnel.
6. The supervision of the Information Desk ensuring that the Receptionists are always
courteous and professional in their assistance to passengers. To ensure the desk is
aware of all information and are able to assist the passengers with all areas of inquiries.
7. To fully supervise and control the embarkation/disembarkation process of passengers:
working in close coordination with the Hotel Director, the Security and the
Entertainment Manager to ensure the procedures are carried out with the utmost
precision and professionalism.
8. To coordinate with the Financial Controller in matters relating to the payment of
passenger accounts.
9. Control of departmental budget by controlling supplies and maintaining par inventories.
10. To carry out induction and training for all newly joined personnel in department and monitor
their performance.
11. General administration of Front Desk department.
12. Evaluation and training to be carried out and orderly records kept
13. Ensure Front Desk Office personnel maintain uniform and personal hygiene standards.
14. You will evaluate and appraise your staff after as per the evaluation standards. This appraisal is to be sent to the Personnel Manager of the company.
From India, Bangalore
The Job Description for a Front Desk Officer/Manager are,
1. Supervise full front desk services to passengers.
2. Cabin Occupancy Control in conjunction with Charter Manager
3. Administer passenger complaints:
- Cabin conditions and resolutions, whether requiring movement of passenger or repair
direction via relevant department. Changes of cabins done only with agreement of
Charter Manager. Charter Manager to calculate and advise upgrade fee.
- Lost luggage: to initiate a search of the ship for lost luggage reported lost onboard,
coordinating with the Chief Housekeeper
- Airline Lost Luggage: to coordinate with the Port Agent who will act on behalf of the
Charterer in trying to track the luggage.
- Damaged Luggage: to examine the luggage and arrange for the necessary work to be
carried out onboard if the luggage is repairable.
All other complaints relative to coordination of issues for which the department is
directly responsible.
Passenger complaints which involve other departments or otherwise exceed the Front
Desk Manager direct responsibilities should be turned over to the Hotel Director and/or
coordinated with the Hotel Director.
4. Check regulary the work of the Receptionists and coordinate or provide assistance if
necessary.
5. To be familiar with the ISM Manual and to assist any audits which are carried out in the
Department on a regular base by shoreside personnel.
6. The supervision of the Information Desk ensuring that the Receptionists are always
courteous and professional in their assistance to passengers. To ensure the desk is
aware of all information and are able to assist the passengers with all areas of inquiries.
7. To fully supervise and control the embarkation/disembarkation process of passengers:
working in close coordination with the Hotel Director, the Security and the
Entertainment Manager to ensure the procedures are carried out with the utmost
precision and professionalism.
8. To coordinate with the Financial Controller in matters relating to the payment of
passenger accounts.
9. Control of departmental budget by controlling supplies and maintaining par inventories.
10. To carry out induction and training for all newly joined personnel in department and monitor
their performance.
11. General administration of Front Desk department.
12. Evaluation and training to be carried out and orderly records kept
13. Ensure Front Desk Office personnel maintain uniform and personal hygiene standards.
14. You will evaluate and appraise your staff after as per the evaluation standards. This appraisal is to be sent to the Personnel Manager of the company.
From India, Bangalore
Dear Noria,
The job description of Head of Admin in a service industry is,
To the Chief Officers Management Team as appropriate to the allocation of portfolios.
To assist a nominated lead Director or the Chief Executive in the process of strategy
review
To manage a portfolio of services that achieves a performance management culture
throughout the Council to stretch the council in key areas and drive the continuous
improvement of services
To develop and implement service and financial plans to provide cost effective services
which deliver agreed objectives, priorities and improvements in the context of council
strategies and plans. To ensure stretching targets and measurable outcomes are agreed
with the appropriate Director and that these are properly and regularly monitored and
managed through the Service Planning Process.
To consult, communicate and encourage regular feedback from customers to ensure
high levels of customer satisfaction.
To contribute to debate and ideas in develop existing and new policies and projects to
enable the council to effectively fulfil its objectives
To ensure appropriate advice and guidance is given to the council and its employees at
all levels
To secure best use of the councils resources in fulfilling the councils objectives
To manage overall expenditure within the allocated service areas, achieve efficiency
savings and deliver a balanced budget.
To deliver services as necessary through the management of projects and project
teams.
To promote a positive organisational culture of empowerment, creativity and innovation,
which challenges existing ways of working, promotes change and recognises and
rewards success
To effectively manage, empower, appraise and develop a range of direct reports and
ensure these processes take place at all levels.
To take over control for a service area where it is deemed necessary to do so in crisis or
through service failure.
To have an area focus to the delivery of council services as required.
To work in partnership to deliver high quality, cost effective and joined up services
tailored to meet the diverse range of customer needs
To be an effective ambassador for the council in all relationships necessary to support
the objectives and accountability of the post.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Effectively contributing to the corporate management of the Council through
the delivery of a sustainable, modernizing Organizational Development
Service, that includes the Communications, HR, ICT and Performance
Management Sections.
· Acting as a catalyst for change through innovation and challenge, creating
Organization Development Strategies that enable the Council to deliver its
vision through the creation of a shared sense of purpose and an
environment which motivates and develops skills and transforms the
management and quality of the Council’s services.
· Contributing to the Council’s agenda for business transformation by
identifying and improving performance in order to increase the productivity
and efficiency of the Council and to support the delivery of the Council’s
aims and objectives.
From India, Bangalore
The job description of Head of Admin in a service industry is,
To the Chief Officers Management Team as appropriate to the allocation of portfolios.
To assist a nominated lead Director or the Chief Executive in the process of strategy
review
To manage a portfolio of services that achieves a performance management culture
throughout the Council to stretch the council in key areas and drive the continuous
improvement of services
To develop and implement service and financial plans to provide cost effective services
which deliver agreed objectives, priorities and improvements in the context of council
strategies and plans. To ensure stretching targets and measurable outcomes are agreed
with the appropriate Director and that these are properly and regularly monitored and
managed through the Service Planning Process.
To consult, communicate and encourage regular feedback from customers to ensure
high levels of customer satisfaction.
To contribute to debate and ideas in develop existing and new policies and projects to
enable the council to effectively fulfil its objectives
To ensure appropriate advice and guidance is given to the council and its employees at
all levels
To secure best use of the councils resources in fulfilling the councils objectives
To manage overall expenditure within the allocated service areas, achieve efficiency
savings and deliver a balanced budget.
To deliver services as necessary through the management of projects and project
teams.
To promote a positive organisational culture of empowerment, creativity and innovation,
which challenges existing ways of working, promotes change and recognises and
rewards success
To effectively manage, empower, appraise and develop a range of direct reports and
ensure these processes take place at all levels.
To take over control for a service area where it is deemed necessary to do so in crisis or
through service failure.
To have an area focus to the delivery of council services as required.
To work in partnership to deliver high quality, cost effective and joined up services
tailored to meet the diverse range of customer needs
To be an effective ambassador for the council in all relationships necessary to support
the objectives and accountability of the post.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Effectively contributing to the corporate management of the Council through
the delivery of a sustainable, modernizing Organizational Development
Service, that includes the Communications, HR, ICT and Performance
Management Sections.
· Acting as a catalyst for change through innovation and challenge, creating
Organization Development Strategies that enable the Council to deliver its
vision through the creation of a shared sense of purpose and an
environment which motivates and develops skills and transforms the
management and quality of the Council’s services.
· Contributing to the Council’s agenda for business transformation by
identifying and improving performance in order to increase the productivity
and efficiency of the Council and to support the delivery of the Council’s
aims and objectives.
From India, Bangalore
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Employee Turnover.pdf
EMPLOYEE TURNOVER CALCULATOR.xls
Employee Appraisal Form new.doc